🤍 Preorders on pulp collection opening mid-late February - subscribe for first access 🤍

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    Frequently Asked Questions

    Shipping and Returns

    Orders over $120 and all Pendant orders ship free. 

    Basket orders under $100 ship at a flat rate of $9.95, and $12 for large and extra large baskets.

    Click and Collect (contactless pick up) available from our warehouse at 15 Cochranes Road, Moorabbin, Victoria 318 Mon-Fri 9am-5pm.

    Generally orders are dispatched within 2 business days (usually next business day), unless otherwise stated on our website. Please allow 3-4 business days for dispatch of Pendant Lights (when in stock).

    Orders ship from our warehouse in Moorabbin, Victoria, via Australia Post.

    If you are not completely happy with your purchase, we will exchange your items or issue you with a credit note (valid for 6 months), provided that you email us within 14 days of receiving your order. 

    We offer a full refund on Pendant Lights orders.

    Refer to our Shipping and Returns Policy for full details. 

    Yes! You are welcome to collect your items from our warehouse at 15 Cochranes Road, Moorabbin, Vic from Monday to Friday 9am to 5pm.

    Yes! We do ship Pendants and Baskets to NZ and internationally - please email us hello@her-hands.com.au to arrange a quote.

    Products and Payment

    Yes, we offer Afterpay on orders over $75.

    All of our products are handmade in small batches.

    We don’t want to put undue pressure on our talented artisans, and nor do we want to order surplus stock that ends up as wastage.

    And so sometimes items may have a delayed shipping date, which we will highlight for you prior to purchase.

    We promise it will be worth the wait.

    We LOVE hearing from customers on what you would like to see from us!

    Please do email us at hello@her-hands.com.au with any requests!

    Business Model

    There are huge benefits for the broader community of investing in women.

    Numerous studies show that women reinvest income they earn back into their family – and their community. Up to 90% of their income, in some cases, compared to the 30-40% reinvested by men.

    The stories that our beautiful artisans tell confirm this. They beam with pride when they talk about being able to educate their children with the money that they earn from their craft.

    As stated in UN Sustainable Development Goal 5, “gender equality is not only a fundamental human right, but a necessary foundation for a peaceful, prosperous and sustainable world".

    We are committed to making production by Fair Trade principles the norm – not the niche.

    We strongly support Fair Trade standards in place to ensure safe, healthy and non-discriminatory workplaces and fair living wages.

    However, as we prioritise working with women in vulnerable populations, not all of our groups have the means to become formally certified. We work to ensure that Fair Trade principles are in place - even if not formally certified.

    We operate on a trade - rather than a proportion of profits - business model.

    While aid is important, our mission is to help to financially empower through sustainable employment.

    We purchase all of our products from our artisan partner groups under Fair Trade principles - so they set the price (we don't negotiate), we don't receive volume based discounts, and in most cases we pay upfront to assist with their purchase of materials etc.

    Pendant Lights

    We may have more in stock that are not on the website, or that are on their way to us!

    Please email us at hello@her-hands.com.au, and we will try and find something similar.

    All of our Pendant Lights are handcrafted and small batch. All woven pendants on the site are ready to ship.

    There may be a lead time (up to approx. 6-8 weeks) for new shipments.

    Please contact us at hello@her-hands.com.au and we can let you know what else is coming.

    Products that are on Preorder will be clearly stated in the Product Description.

    We completely understand you may need to see how these look at home!

    We offer a full refund on Pendant Lights, and we will pay for return shipping to us - provided that you email us within 14 days of receiving your order. 

    Refer to our Shipping and Returns Policy for full details.

    Wholesale and Trade

    Yes!

    We'd love to hear from you at hello@her-hands.com.au to discuss your requirements.

    Yes - we offer a discount to approved stylists, interior designers and other industry professionals.

    Please email us at hello@her-hands.com.au with your trading name, ABN and relevant website / social media details for us to set up an account.

    TRY BEFORE YOU BUY
    Try up to 4 items
    Free home try-on
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    *$10 service fee is payable if all items are returned
    *Any valid discount or promo code must be used when the order is placed
    By continuing with your order, you agree to our  Terms and Conditions