FAQs

We’ve listed here some frequently asked questions around our values and approach. As always, we’d love to hear from you – if you’d like to ask about anything else, please contact us here.

There are huge benefits for the broader community of investing in women.

Numerous studies show that women reinvest income they earn back into their family – and their community. Up to 90% of their income, in some cases, compared to the 30-40% reinvested by men.

The stories that our beautiful artisans tell confirm this. They beam with pride when they talk about being able to educate their children with the money that they earn from their craft.

As stated in UN Sustainable Development Goal 5, “gender equality is not only a fundamental human right, but a necessary foundation for a peaceful, prosperous and sustainable world".

Sourcing from the geographies that we do does mean we have to ship it to Australia.

We thought long and hard about this when making the decision to build Her Hands. But levelling the global playing field is a matter close to our hearts. Quite simply, we don’t think that the extreme differences that exist in living standards and opportunities – by virtue of where we happen to be born – are fair.

To reduce our environmental impact, we offset our transport emissions with our logistics provider through investments in internationally recognised climate protection projects. We are committed to continuing to improve wherever we can in this area.

We are committed to making production by fair trade principles the norm – not the niche.

We strongly support fair trade standards in place to ensure safe, healthy and non-discriminatory workplaces and fair living wages.

However, as we prioritise working with women in vulnerable populations, not all of our groups have the means to become formally certified. We work to ensure that fair trade principles are in place - even if not formally certified.

We work hard to ensure that we use only the highest quality materials. This is to ensure the health safety of your little one, our planet, and the artisans who make the beautiful products.

GOTS and OEKO-TEX are global certifications that require textiles to meet strict testing standards - so that you can be confident that the product is as safe as it can be.

All of our products are handmade in small batches.

We don’t want to put undue pressure on our talented artisans, and nor do we want to order surplus stock that ends up as wastage.

And so sometimes items may have a delayed shipping date, which we will highlight for you prior to purchase.

We promise it will be worth the wait.