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    Frequently asked questions

    When you checkout by clicking on 'Try Before You Buy', no funds will be taken from your account (further details on the authorisation process are above).

    You will only be charged for the items you choose to keep after the 5 days trying them at home.

    Simply click on the 'Try Before You Buy' button, and you will be asked to provide payment details at checkout.

    We will authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage.

    It simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

    Yes, you can. It must be applied at the time of the initial order.

    Simply enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.

    We will provide you with details that step you through how to complete your order and we will of course be available for any questions.

    You will be able to confirm which items you wish to purchase, and request a return if needed.

    You can use this service on all of our Pendant Light collections.

    Please note it is only available in Australia, and only for our in stock and full priced items (no sale or pre order).


    TRY BEFORE YOU BUY
    Try up to 3 items
    Home try-on
     
    1 item added to cart
     
    A restocking fee is payable if all items are returned
    *Any valid discount or promo code must be used when the order is placed
    By continuing with your order, you agree to our  Terms and Conditions